faq
Shipments

Information about my shipment

The delivery time will vary depending on the destination of the shipment and the time your order is placed. In addition, in periods of promotions and sales, the delivery time may be increased by up to 7 additional working days..

You can check all delivery times in the table below:

Country of Shipment Type of shipment Delivery time
Spain*Store pick upUp to 10 working days
 Home delivery2-3 working days
Portugal*Store pick upUp to 10 working days
 Home delivery2-3 working days
GermanyHome delivery4-7 working days
AustriaHome delivery4-7 working days
BelgiumHome delivery4-7 working days
DenmarkHome delivery4-7 working days
SlovakiaHome delivery4-7 working days
SloveniaHome delivery4-7 working days
France*Home delivery3-6 días laborables
HungaryHome delivery4-7 working days
LuxembourgHome delivery4-7 working days
The NetherlandsHome delivery4-7 working days
PolandHome delivery4-7 working days
Czech RepublicHome delivery4-7 working days

The delivery times will be considered effective when the customer receives by email or SMS the notification that the package has been sent.

*Excluded from home delivery

  • Spain: Canary Islands, Ceuta and Melilla.
  • Portugal: Madeira and Azores Islands.
  • France: Córcega.
  • All countries not mentioned in the table.

This cost will depend on the amount of your purchase and the place where your order will be sent. In some cases you will have no shipping costs

We actually have FREE SHIPPING

Orders shipped to Spain and Portugal

Shipping costs €5.95, and enjoy FREE SHIPPING on orders over €29!

International Orders

Shipping cost 5,95€, and enjoy FREE SHIPPING on orders over 70€!
You can consult the international countries where we ship in the previous section.

Yes! You can check the countries where we ship below:
Spain*Portugal*Germany
AustriaBelgiumDenmark
SlovakiaSloveniaFrance*
HungaryLuxembourgNetherlands
PolandCzech Republic

*Excluded from home delivery:

  • Spain: Canary Islands, Ceuta, Melilla.
  • Portugal: Madeira and Azores Islands.
  • France: Corsica.
  • All countries not mentioned in the table.
It's very easy, check in the order history section of your customer account to see if your order has been shipped. Once you have confirmed this information you will be able to track your order here, with your order number (#CHG0*****)
Have you checked that it has been sent? You can check it in the order history section of your customer account. If it has been sent, you can check the status of your order using the tracking information.
 

Any doubt?

Contact Form

You can contact us by phone on +34 952 247 410

Monday to Friday from 9:00 to 14:00

Any time by using our Contact Form